Shipping & Delivery | Hydrix Order Information – Hydrix Official Skip to content
  1. 7-10 Days Delivery in USA
  2. 2-Year Warranty: On Motors & Batteries.
  3. Free Battery Swap: For non-accidental failures under warranty

Shipping Policy

Overview

To ensure high efficiency and product safety, all Hydrix premium equipment is dispatched directly from our specialized logistics hub in China. We exclusively use Express Courier Services to provide reliable global delivery.

Lead Time (Order Processing)

Before shipment, each product undergoes a final quality inspection.

  • Approximately 2 Business Days (Mon-Fri) to dispatch.
  • You will receive a notification and tracking link once your order is handed over to the courier.

Shipping Times & Costs

We have optimized our supply chain to provide consistent delivery times via air express (FedEx/UPS/DHL).

Model Region Shipping Option Delivery Time Cost
HYDRIX APEX USA Express Shipping 7-10 Business Days Free
HYDRIX APEX International Standard Shipping 15-20 Business Days Free
HYDRIX ONE USA Economy Shipping 25-30 Business Days Free
HYDRIX ONE USA Express Shipping 7-10 Business Days $500
HYDRIX ONE International Economy Shipping 25-30 Business Days Free
HYDRIX ONE International Standard Shipping 15-20 Business Days $500

> Note: While we aim for fast delivery in major regions, delivery times are estimates and may be affected by local customs clearance or high-demand periods.

Customs, Duties, and Taxes

  • USA, EU, UK, and Australia: Hydrix covers all import fees, duties, and taxes. The price at checkout is your final landed cost.
  • Other Regions: Customers may be responsible for local import duties and taxes according to their country’s regulations.

Special Handling: Electric Surfboard Batteries

As high-performance lithium batteries are classified as Dangerous Goods (DG):

  1. Safety Procedures: Batteries may be shipped in a separate package from the board to comply with international aviation safety standards.
  2. Tracking Updates: It is normal for tracking to show a “Processing” status for 2-3 days while the battery clears specialized DG security checks.

Delivery Security

  • Signature Required: Due to the high value of your Hydrix equipment, a signature is mandatory upon delivery. We suggest shipping to an address where someone is available to receive the goods (e.g., a business address).
  • Address Changes: To change your shipping address, please email contact@hydrixpower.com before your tracking number is generated.
  • Damaged Shipments: If your package shows signs of damage upon arrival, please take photos immediately and contact us so we can assist with a courier claim.

Contact Hydrix Support

Hydrix LLC

Email: contact@hydrixpower.com

Phone: +1 (725) 267-6172

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Support Hours: Monday to Saturday, 9:30 AM – 10:00 PM (CST)