Payment Policy – Hydrix Official Skip to content
  1. 7-10 Days Delivery in USA
  2. 2-Year Warranty: On Motors & Batteries.
  3. Free Battery Swap: For non-accidental failures under warranty

Payment Policy

Supported Payment Methods

To provide a flexible and secure checkout experience, Hydrix accepts the following premium payment methods:

  • Credit/Debit Cards: Visa, MasterCard, JCB, American Express, UnionPay.
  • Digital Wallets: Apple Pay, Google Pay.
  • Financing & Installments: Klarna (Available for eligible regions including USA and Europe).

Pay with Klarna (Flexible Financing)

We are proud to partner with Klarna to offer flexible payment options. Depending on your location and eligibility, you can choose to:

  • Pay in 4: Split your purchase into 4 interest-free payments.
  • Financing: Monthly financing options for higher-value equipment like Electric Surfboards and eFoils.
  • Note: Klarna’s availability and specific terms are determined by Klarna and vary by region at checkout.

Important Payment Note (High-Value Transactions)

As Hydrix high-performance equipment represents a significant investment, international banking security systems may occasionally flag or decline these transactions to protect you from potential fraud.

To ensure a smooth checkout and timely delivery of your products:

  1. Notify Your Bank: We highly recommend contacting your credit card issuer or bank before placing your order. Informing them of the upcoming purchase from Hydrix LLC will help prevent your payment from being automatically declined due to transaction limits.
  2. Verify Your Details: Ensure that your billing address matches the information on file with your bank exactly.
  3. Advanced Security: Our platform utilizes industry-leading encryption and fraud prevention protocols. If your payment is declined, it is often a precautionary measure. For assistance, please contact our support team at contact@hydrixpower.com.

Currency & Taxes

  • Currency: All transactions are processed in USD unless otherwise specified.
  • Taxes & Duties: For customers in the USA, EU, UK, and Australia, the total at checkout is all-inclusive (import duties covered). For other regions, please refer to our Shipping Policy regarding local taxes.

Contact Hydrix Support

Hydrix LLC Email: contact@hydrixpower.com

Phone: +1 (725) 267-6172

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA