Returns & Refunds Policy – Hydrix Official Skip to content
  1. 7-10 Days Delivery in USA
  2. 2-Year Warranty: On Motors & Batteries.
  3. Free Battery Swap: For non-accidental failures under warranty

Returns & Refunds Policy

REVISION DATE: March 1, 2026

1. Returns & Refunds

1.1 Non-Returnable Situations

We do not accept returns based on subjective reasons, including but not limited to:

  • Change of mind
  • Personal preference (e.g., “don’t like it”)
  • Perceived unsuitability or unmet expectations

Due to the high value of our products and significant shipping costs, once an order has been shipped, it cannot be canceled, returned, or refused in transit.

1.2 Eligible Returns (Quality Issues Only)

Returns are only accepted in cases of verified product quality defects or manufacturing faults.

If such issues occur upon delivery, we will provide the following after-sales support:

(1) Primary Solution (Default)

  • Free replacement of defective parts
  • Technical support to assist with installation or repair

(2) Advanced Resolution (If Necessary)

If the issue:

  • Is considered a major defect, and
  • Cannot be resolved through replacement parts

We will offer one of the following options:

  • Free return with a full refund
  • Free replacement with a new product

In such cases:

  • Return shipping costs will be covered by us

1.3 Return Request Requirements

To qualify for a return, customers must:

  • Submit a request within [7–14 days] of delivery
  • Provide:
    • Order number
    • Clear photo or video evidence of the defect

1.4 Non-Eligible Return Conditions

Returns will not be accepted under the following circumstances:

  • Damage caused by misuse or improper handling
  • Unauthorized disassembly or modification
  • Minor cosmetic imperfections that do not affect functionality
  • Issues not related to manufacturing defects

1.5 Final Determination

We reserve the right to determine, at our sole discretion, whether an issue qualifies as a manufacturing defect or is eligible for return, refund, or exchange under this policy.

2. Exchange Policy

2.1 Non-Exchangeable Situations

We do not accept exchanges for subjective reasons, including:

  • Change of mind
  • Requests to switch models, variants, or specifications after shipment

2.2 Eligible Exchanges (Quality Issues Only)

Exchanges are only permitted if the product has:

  • Manufacturing defects
  • Functional failures
  • Workmanship issues

2.3 Exchange Process

  • Defective parts will be replaced first
  • If the issue is severe and cannot be resolved:
    • A full product replacement will be provided

Shipping costs:

  • Covered by us for confirmed quality-related issues

3. After-Sales Service Process

Follow the provided instructions (parts replacement, return, or exchange)

Contact our customer support (email or contact form)

Provide your order number and issue evidence (photos/videos)

Wait for review (typically 1–3 business days)


Contact Hydrix Support

Email: contact@hydrixpower.com

Phone: +1 (725) 267-6172

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA