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Privacy Policy

Effective Date: March 1, 2026

At https://hydrixpower.com/, we take your privacy very seriously. We are committed to safeguarding the trust you place in us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Site. Your use of the Website constitutes an acceptance of this policy.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, referring websites/search terms, and how you interact with the Site. We refer to this as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier.
  • Log files: Track actions occurring on the Site, collecting data including IP address, browser type, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number.

In this policy, “Personal Information” refers to both Device Information and Order Information.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information to fulfill any orders placed through the Site (including processing payment, arranging shipping, and providing invoices/confirmations). Additionally, we use this information to:

  • Communicate with you regarding your order or technical support;
  • Screen our orders for potential risk or fraud;
  • Enhance your experience on our website and with our products;
  • Note: We do not use the collection of users’ personal information as our main business purpose. We do not rent or sell this information to any third party. Without your explicit consent, we will not use your personal information or pictures for advertising.

We use Device Information to help us screen for potential risk and fraud (specifically your IP address) and to optimize our Site (e.g., by generating analytics about how customers interact with the Site).

3. SHARING YOUR PERSONAL INFORMATION

We only share your personal information with essential service providers:

  • Shopify: Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products to you. Shopify Privacy Policy.
  • Google Analytics: To help us understand how our customers use the Site. Google Privacy Policy.

Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a lawful request (subpoena/search warrant), or otherwise protect our rights.

4. INFORMATION SECURITY

To protect your personal information, we follow industry best practices and take reasonable precautions to ensure it is not inappropriately lost, misused, accessed, disclosed, or destroyed. All communications with our Website are conducted using Secure Socket Layer (SSL) encryption technology to secure your data.

5. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your data:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request that we update or correct inaccurate or incomplete information.
  • Erasure: The right to ask us to delete personal information collected directly from you.

To exercise these rights, please contact us at contact@hydrixpower.com.

6. DATA RETENTION & MINORS

  • Retention: When you place an order, we maintain your Order Information for our records unless and until you ask us to delete this information.
  • Minors: The Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you are a parent and believe your child has provided us with data, please contact us immediately.

7. CONTACT US

If you have questions or comments about our Privacy Policy, please contact us:

Hydrix LLC Email: contact@hydrixpower.com Phone: +1 (725) 267-6172 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA Support: Monday to Saturday, 9:30 AM to 10:00 PM (CST)